Refund Policy

ZAHRA.SHOP does not offer a “cash refund”.

However, there are specific cases where a refund is allowed. Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before ZAHRA.SHOP starts processing the shipment.

OR

If an article is found to be defective during quality control and being the only piece available, gets removed from the order.

A refund will approximately take up to 14 days to reflect in your account.

Order Cancellation:

Customer may cancel the order at any time before the order has been processed.

 ZAHRA.SHOP has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective in quality control or the credit/debit card payment is declined by the issuing financial institution.

For further assistance, you can contact our customer service department by emailing us at zahrashop501@gmail.com or you can call us at +923082255999