RETURN & EXCHANGE POLICY

We strive to give you a seamless shopping experience every time you shop with us. However, if you are not 100% satisfied with your purchase, we've made the exchange process super easy for you.

Domestic Orders:

All products purchased from ZAHRA.SHOP can be exchanged within 3 days of the delivery date.

The online exchange process on average takes 7-10 working days. In case of product damage or defective.

Product is in a saleable condition and is unused, and/or unwashed, with the original tags and price labels attached along with the proof of purchase. Your proof of purchase is either a receipt or the online order confirmation email. Both are acceptable.

However, we will be unable to process your exchange request if:

▶    The exchange request is made outside the specified time frame (within 2 days of delivery).

▶    Product is damaged because of use or has been tampered with.

▶    Anything is missing from the package including price tags, labels, original packing and order invoice.

▶    Any excess fabric utilized during shoots will not be provided with the product unless mentioned on the website. Such exchange claims will not be regarded as valid.

 International Orders:

We try our absolute best to furnish you with as much information as possible to ensure that you are completely comfortable when placing your order.

Currently, we do not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please call us at 923082255999 for inquiry.